Q: How many members can I have with my membership and how much does it cost?
A: You can have unlimited members with your account membership. Cost: ($12.97 monthly / $29.97 quarterly / $97 yearly).
A: You can have unlimited members with your account membership. Cost: ($12.97 monthly / $29.97 quarterly / $97 yearly).
A: They are assigned a default URL, whatever you define in your account manager on the 'Settings' page.
A: No, all scripts and data are remotely hosted on our server.
A: We do not view, sell or otherwise distribute any personal information collected on our site.
A: Yes, you can protect multiple pages from your member's entrance' page. You can also specify a different login URL to each member.
A: Go to 'Members' section of your account manager and set different URLs for different members.
A: In order to protect your page from being accessed without login you should insert the 'page protection' code found in your account manager. You should insert this code in all pages you want to protect. You can find this code in your account manager ('Member's page protection code' link)
A: In order to login to member's area protected with page protection code cookies must be enabled in the browser. Also there may be an issue with very strict privacy settings in their browsers resulting in not accepting third-party cookies.
A: Yes, it can be bookmarked but this bookmark will not work in the next browser session without login.
A: Make sure you have properly setup your member's area URL in the 'Settings and/or 'Members' pages. It must be in the form: http://your-website-name.com/members/pagename.html. Please note that it must start with the http:// prefix.
A: Yes, you can disable both registration and cancellation pages.
A: No, the sitelatch.com registration page is not encrypted by default, but you can use it in SSL mode if you want. You should use a PCI compliant payment processing company to collect billing information from your customers. Sitelatch does not provide payment processing services, but we do use and highly recommend Paypal.
A: You can copy html form template ('Account' page, registration form [HTML] link) and edit to add fields and then insert into your site.
A: Yes, we support importing member databases. Go to account manager, member's editor and click 'Import' link for more information.
A. You can only export all e-mail addresses and then send them an e-mail using a mailing program.
A: When you login to your account manager, at the bottom half of the page, you will find [HTML] links for all your pages, including login and registration forms. Just click on these links and cut-and-paste given html code to your pages.
A: To make a field smaller in width you can add "size=8" option (for example) to the <INPUT> tag. To change the height of the field use this style sheet definition for input tag, for example: style="font-size:12px" to the <INPUT> tag(s) you want to make bigger.
A: You have to use full URL address in your <img src> tags.
A: To update billing information, login to your PayPal account and make necessary changes to subscription payments to our company.
A: If you are still in the 7-day free trial period, do nothing and your account will cancel automatically when the trial period expires.
You may also cancel your account from the “manage account” link on our home page. To cancel your account after purchase, you should login to your account manager and click on the "cancel account" link. This will take you to your PayPal login page. Login to your PayPal account and follow instructions for canceling your subscription to Sitelatch.com.
A: New Members are your paid subscribers and will receive access to your protected pages according to the settings you have indicated in the New Members defaults. When Free Preview Members are added to your database they are 'not verified' and use default settings for Free Preview Members (this is so you can set a limit on the amount of time they can have "previewing" your "members only" information - ideal for offering a free preview or "test drive"). You can have them automatically deleted or suspended after login or a a set amount of time. You decide which default settings they will have by the registration form you provide them with either the New Members Registration Form or the Free Preview Members Registration Form. New Members registration forms will use defaults you have set in "New Members defaults" and Free Preview members registration forms will use defaults you have set in "Free Preview Members defaults". Checking this box in the account settings "Verify new members and send verification e-mail" will ensure that your New Members must verify their account first (through their valid e-mail address) before gaining access. Unchecking this box will allow instant access, without verifying, to your protected pages. This is helpful when clients first pay for their membership before creating their login and password and you then want to provide them with instant access. Free Preview members by default must always verify their account, this will protect you from phony e-mail addresses to gain access to protected pages.